01 — We use information to process orders, provide support, and protect the store from fraud or abuse.
02 — Payment information is handled through the payment provider selected at checkout.
03 — SellAuth, payment providers, and other services may process information needed to operate the store.
04 — Discord support messages may be visible to staff who can access the ticket.
05 — Do not send passwords, full payment details, SSNs, or identity documents through support.
06 — Contact resell2gain@gmail.com with privacy questions.

01. Information we may collect

Depending on how you use the store, we may receive:

• Contact information you provide, such as an email address or Discord username.
• Order information, such as the order number, products purchased, payment status, and delivery status.
• Limited transaction information from the payment provider.
• Support messages, attachments, and information you choose to share.
• Technical information collected by the store platform or its service providers, such as browser, device, IP address, cookie, and security log information.

02. How we use information

We may use information to process and deliver orders, respond to support requests, assess warranty or replacement claims, prevent fraud and abuse, maintain store records, meet legal obligations, and address technical or security issues.

03. Payments

Payments are processed by the payment provider you select at checkout. We may receive confirmation of payment and limited transaction details needed to identify an order or address a payment issue.

Do not send full card numbers, security codes, bank login details, passwords, SSNs, or identity documents through Discord or email. If you send a payment screenshot for support, redact sensitive details first.

04. When information may be shared

Information may be shared with services that help operate the store, process payments, deliver orders, provide security, or respond to support requests. These services handle information under their own terms and privacy policies.

We may also disclose information where required by law or when reasonably necessary to address fraud, security, or harm.

05. Discord support

If you contact us through Discord, Discord processes your account and messages under its own privacy terms. Messages and attachments in a ticket may be accessible to staff with permission to view that ticket. Share only information needed to resolve your issue.

06. Cookies and technical information

The store platform and enabled services may use cookies or similar technologies for essential store functions, saved preferences, analytics, or advertising. See the Cookie Policy for details.

07. Retention and security

We keep order and support information only as long as reasonably needed to provide support, maintain business records, prevent fraud, and meet legal obligations. We use reasonable measures to protect information, but no online service can guarantee complete security.

08. Children

The store is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact resell2gain@gmail.com so we can review the matter.

09. Privacy requests and changes

You may contact resell2gain@gmail.com with a request about your information. We may need to verify the request and may retain information where permitted or required by law.

We may update this Policy when our practices or services change. The current version will appear on this page.