Delivery is automatic. As soon as your payment is confirmed, your order is sent to the email you entered at checkout and appears in your customer dashboard, usually within seconds.

Check the email you used at checkout, including your spam or junk folder. You can also log in to your customer dashboard and open Orders to view your items at any time.

First check spam, junk and promotions folders, and make sure the address you entered is correct. If it is still missing, open your Orders page in the dashboard where your delivery is also available, or message us on Discord with your order ID.

No. You can check out as a guest with just your email address. Creating an account lets you see your order history, stats and replacements in one place.

Click Log in at the top of the page, enter your email, and we'll send you a one-time code. You can also set a password and enable two-factor authentication from your dashboard settings.

The payment methods you can use are always shown at checkout and under “We accept” on each product page, so you can see the current options before you pay. We add or change methods over time, so that live list is the accurate one.

Payments are handled by the payment providers shown at checkout over encrypted connections. We never see or store your full card details.

Declines usually come from your bank or provider, for example a wrong card detail, an insufficient balance or a security check. Try another method or contact your bank, and message us if the problem continues.

The price you see at checkout is the price you pay. Any fee shown for a specific payment method appears in the order summary before you confirm.

Yes. If you have a valid coupon, paste it into the coupon field in the order summary at checkout and the discount is applied instantly.

You can switch the display currency from the currency selector. The final amount and currency are always confirmed at checkout.

Balance is store credit on your account. You can top it up from the Balance page of your dashboard and use it to pay for future orders.

If an item stops working or arrives faulty during its warranty period, we replace it free of charge. The warranty length and what it covers are listed on each product page.

Open the Replacements tab in your dashboard, copy your order ID and send it to us on Discord with a short description of the issue. We'll check it and replace the item if it is covered.

We aim to handle replacement requests as fast as possible. Include your order ID and details in your first message so we can resolve it quickly.

Items outside their warranty period are not eligible for a free replacement. Reach out on Discord anyway and we'll see what we can do.

Because our products are digital and delivered instantly, we handle problems with replacements rather than refunds. Please read our Refund Policy for the full details.

Issues caused by misuse, changing the item's details in a way that breaks it, or breaking the rules of the related service are not covered.

Please contact us first. Opening a dispute before talking to us slows everything down, and we'd much rather fix the problem directly with you.

Read the product page carefully. It explains what is included, how to use it, and any requirements such as region or setup steps. Following those steps avoids most problems.

Some products work best from a specific region. If a VPN or specific region is needed, it will be mentioned on that product's page.

This depends on the product. Check the product page for guidance, and ask us before changing anything if you're unsure, because some changes can break access.

What you receive for each product is described on its product page. Read the description to see exactly what is included before you buy.

Stock updates automatically. When an item sells out it shows as out of stock until we restock it. Join our Discord to hear about restocks.

Yes. Add as many products as you like to your cart and pay for everything in one checkout. Some products also show volume discounts when you increase the quantity.

Log in and open Orders in your dashboard. Every completed order and its delivered items are listed there.

Personal stats is a tab in your dashboard that summarises your history with us: orders completed, total spent, average order and how long you've been a customer.

Use a unique password, enable two-factor authentication from Settings in your dashboard, and never share your login code with anyone.

The fastest way is our Discord server. Send your order ID and a short description and a team member will help you.

We only collect what we need to process your order and provide support. Read our Privacy Policy for details on what we collect and how it is used.